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Dear Customer,
Thank you for contacting the SCOPSSCATA Team. This auto reply message is a record of our receiving your inquiry.
The purpose of the SCOPSSCATA Team is to assist petitioners, applicants or their authorized representatives who contacted the NCSC via phone (1-800-375-5283) with an inquiry but feel the response they received was insufficient and/or the response exceeded the 30-day time limit. Our team will attempt to respond to all requests, however, please note that you will not receive a response to your inquiry if you did not first try to resolve your issue by contacting the NCSC, or if you are not the petitioner, applicant or a designated representative of the case.
If you are asking for a status update you must contact the NCSC. We will not respond to your status update inquiry.
In order to assist you in a timely manner, please include the following information with your inquiry (Send a follow-up email including this information if it was not included in your first request to this E-mail address):
1. Your name and receipt number and/or A-number
2. The date that you contacted the NCSC
3. The Service Request Management Tool (SRMT) inquiry number issued to you when you called the NCSC. If you called the NCSC and they informed you they were unable to complete a SRMT please provide a brief explanation
4. The name of the NCSC Customer Service Representative (if available) who initially helped you.
The appropriate Service Center will review your e-mail; you will receive an electronic response from this E-mail address or a letter in the mail delivered from the US Postal Service.
If you feel the decision on your case was made in error, to protect your rights you must follow the regulations and file any necessary motion or appeal within the allotted timeframe.
For future status inquiries of a petition or application filed at a Service Center contact our National Customer Service Center by calling 1-800-375-5283. To obtain forms, filing instructions, case status or to schedule an appointment with your local office, please visit our website at www.uscis.gov. You must use the InfoPass Appointment Scheduler prior to visiting your local office. If you move, please provide us with an updated address. For more information about address changes, please visit our Web site at www.uscis.gov/ar-11, and click on "Change Your Address Online."

Sincerely,

USCIS